New years eve day, I get home from work around 2:00pm to find there is no cable, the TV, Internet nothing working...it was working when I left. Kat was on the phone with 'customer service'
which seems should be "Customer no-service" Oh we'll reset the box and it should be back on in an hour or so...yeah well that would be fine if it were the box, but all 4 boxes, analog channels with no box...snow, no Internet connection...resetting the box wasn't going to do dick. There were tracks from the road to the main box in the corner of the back yard. So most apparently someone from Charter had already been out doing something earlier in the morning (
to find out later it was an audit) as they call it. Well we went to the store came back and still nothing, called the morons at CS back and again explained the entire situation....problem is you don't speak with someone local, talk to some one in Idaho the first time then
Massachusetts the next time. By the time we called back it was...Oh Sorry everyone has gone home for the Holiday and we won't be able to get some one out until Friday!!! Well I was to say the least "fit to be tied" the rest of NYE, and
NYD no cable or Internet.
This morning at 10:30 a Tech from Charter comes to the house, explain the situation he walks out to the box in the yard 90 seconds later everything is back working again!!! As it came to be the "Audit" on Wednesday morning the cable was disconnected because the cable had been miss-labeled by Charter in the first place 1351 vs. 1353, 1351 does not have service but we do, the person doing the audit disconnected the cable. THE PROBLEM IS SOMEONE SHOULD HAVE CAME OUT WEDNESDAY AFTERNOON AND RECTIFIED THE SITUATION! Oh and how wonderful...they are going to credit $10.43 to our next bill...well big f*@# whoop-de-doo!
With Charter on the verge of bankruptcy filing as they moved ahead to fast and that there was just a post in the newspaper that survey had been done over the past few months Charter ranked last in Customer Service...Wonder why???? This has not been the first negative experience for me. We had Charter Phone for over a year, one day there's a message that a mistake had been made and we can no longer have Charter Phone and have 14 days to find another Phone company???? Oh yes, and the phone number we'd had for 13 years can't be ported back with us! Then charges for services we did not have showed up on the bill...well that took 3 months to clear up. Enough is enough! I've had it with their crap!
Something else to do next week...make some calls to Dish network, Direct TV and check on prices and services available in our area!